FAQs

Orders & Shipping

Where do you ship?

We currently ship to selected countries and regions. Available destinations and shipping options will appear at checkout.

How much is shipping?

Shipping rates vary depending on destination and order value. Final shipping cost will be shown during checkout.

How long does delivery take?

Delivery times depend on location. Estimated shipping times are shown at checkout.

Can I cancel my order?

Yes. If your order has not been processed yet, please contact us as soon as possible.


Products

What are your bookmarks made from?

Our bookmarks feature original digital illustrations inspired by nature and are printed on thick fine art paper (500–600gsm).

Are the bookmarks waterproof?

We recommend keeping them dry and storing them in a clean, dry place for best longevity.

What size are the bookmarks?

Sizes may vary depending on the design. Specific dimensions are listed on each product page.


Custom Orders

Do you offer custom designs?

At the moment, we only accept custom text requests for larger quantity orders.

How can I request a custom order?

Please contact us through Instagram to discuss your request.

How long do custom orders take?

Production time depends on the request, quantity, and current schedule.


Returns & Refunds

Do you accept returns?

Yes. If your item arrives damaged or there is an issue with your order, please contact us and we will help.

Can I get a refund if I change my mind?

We currently do not offer refunds for change-of-mind purchases.


Contact

How can I reach you?

You can contact us anytime at:

info@segenstinyworld.com