Refund policy
Returns & Refunds
We accept returns within 14 days of receiving your order.
To be eligible, items must be unused, in their original condition and packaging, along with proof of purchase.
To start a return, please contact us at info@segenstinyworld.com.
Returns sent without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer.
Damages & Issues
Please check your order upon arrival.
If your item is damaged, defective, or incorrect, contact us and we’ll make it right by offering a replacement or refund, depending on the situation.
Non-returnable Items
Custom or personalized pieces are not eligible for return.
Exchanges
We do not offer direct exchanges.
If you’d like a different item, please return your order and place a new one.
Refunds
Once your return is received and inspected, we’ll notify you of the result.
If approved, refunds will be issued to your original payment method within 7–10 business days.
Please note that processing time may vary depending on your bank or payment provider.
EU Customers
If your order is shipped to the European Union, you have the right to return your item within 14 days, in accordance with local regulations.
Contact
For any return or refund questions, feel free to reach out: